Legal

Privacy

How we handle your data

We do not sell or share mobile or personal data with third parties, affiliates, or partners for marketing or promotional purposes. We only share data with third parties when it is strictly necessary to deliver our service and only under binding agreements that ensure confidentiality.

Under no circumstances will mobile data be shared or sold for advertising or promotional use.

1. Accessibility

This Privacy Policy is publicly accessible at all times via a direct link on our website and mobile application. It does not require login access.

2. Information We Collect

Ride Gari collects personal information necessary to provide and improve our services. This may include:

  • Name
  • Phone number
  • Email address (if provided)
  • Ride details (such as pickup and drop-off locations, timestamps, and trip activity)
  • Message content related to ride updates or customer support

We use this information to:

  • Create and manage user accounts
  • Provide ride services and process transactions
  • Send SMS notifications, including account verification, ride confirmations, and ride status updates
  • Communicate important service-related information
  • Improve our platform, operations, and user experience
  • Provide customer support and respond to inquiries

We only collect and use personal data that is necessary for the operation of Ride Gari and do not use this information for unrelated or unauthorized purposes.

3. How We Use Your Information

We do not sell, rent, or share your personal information with third parties for marketing or promotional purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We may share information with trusted service providers (such as customer support platforms or infrastructure providers) strictly for operational purposes. These providers are contractually obligated to protect your data. SMS opt-in data is not shared with these parties.

4. Data Protection

Ride Gari takes the security of your personal information seriously and implements appropriate technical and organizational measures to protect it. We use industry-standard safeguards, including encryption, secure servers, and access controls, to protect personal data from unauthorized access, disclosure, alteration, or destruction. Access to user information is limited to authorized personnel who require it to operate, maintain, and improve our services. We also regularly review our systems and processes to ensure ongoing security and compliance with applicable data protection standards.

5. Your Rights

Users of Ride Gari have the right to access, update, and request deletion of their personal information. You may review or update your information directly within the Ride Gari app or by contacting us. You also have the right to request that we delete your personal data, subject to any legal or operational requirements that may require us to retain certain information. Additionally, users may withdraw consent to receive SMS communications at any time by replying STOP, which will prevent further messages from being sent unless you opt in again. To exercise any of these rights or for assistance, please contact us at sammy@gariapp.io.

6. Opt-In and Opt-Out

Users opt in to receive SMS messages from Ride Gari by providing their phone number and affirmatively consenting through an unchecked checkbox within the Ride Gari app during account registration or login. SMS messages are sent only after this explicit consent is provided. Users may opt out of receiving SMS messages at any time by replying STOP to any message. Once opted out, the user will no longer receive SMS communications from Ride Gari unless they choose to opt in again.

7. Message-Specific Disclosures

Message and data rates may apply. Message frequency varies based on your activity and use of Ride Gari services. Reply STOP to opt out or HELP for help. Carriers are not liable for delayed or undelivered messages.

8. Consistency

This Privacy Policy applies specifically to Ride Gari and reflects the services and messaging use cases described in our campaign registration. All SMS communications referenced in this policy are limited to account verification and service-related notifications, including ride confirmations and ride status updates. This policy is tailored to Ride Gari's business operations and is not a generic or third-party template. It accurately represents how we collect, use, and protect user information in connection with our platform and SMS communications.

9. Compliance Statement

This Privacy Policy complies with applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines. Where applicable, we also align with international data protection standards such as GDPR.